We are a local charity, supporting those living in IP11 - Felixstowe.
We help people facing a wide-range of life issues.
Whatever you're going through, we’re here to help.
Whether you’re facing difficulties with debt, benefits, or an unexpected crisis, we take the time to listen with care and understand your individual circumstances. Our in-person service offers the compassion and guidance that a phone call or online form simply can’t match.
At The Compass, we believe in a holistic approach. We don’t just offer short-term solutions — we support you in regaining stability, confidence, and a clearer way forward. From paperwork to advocacy, we’re here for you every step of the way.
Life can feel overwhelming, but you’re not alone. We offer a safe, welcoming space where you can receive support without judgment.
In-person appointments to talk openly. No call centres, no long forms — just real people ready to help.
If you’re finding it hard to keep up with bills or debt, we’ll look at your finances together, explain your options, and help you put a plan in place.
Whether you’re at risk of eviction, struggling with rent, or facing homelessness, we’ll help you find the right support and the next steps.
If you’re struggling to afford food or heating, we’ll connect you to the right support — whether that’s a food bank or help with energy bills.
Whether you're struggling with debt, benefits, or an unexpected crisis, we take the time to listen and understand your unique situation. Our face-to-face service ensures you receive the care and guidance that a phone call or online form simply can’t provide.
It all starts with a simple conversation. Whether you’ve been referred or reached out yourself, we’ll arrange a face-to-face appointment — no call centres, no automated responses, just real people ready to listen.
We take the time to understand your situation, the challenges you’re facing, and the support that would truly help. No rush, no judgement — just an open, honest conversation.
Once we understand your situation, we work with you to explore options and create a plan that makes sense. Whether it’s financial difficulties, housing issues, or navigating complex systems, we help break it down into manageable steps. Our goal isn’t just to offer advice but to give you a clear way forward — one that fits your needs and feels achievable.
Having a plan is just the beginning — we’re here to help you follow through. From filling out forms to making difficult phone calls, we work alongside you, step by step. We don’t just point you to services; we make sure you get the help you need. No matter how overwhelming things might feel, you won’t have to face them alone.
Read Jeremy’s story, the challenges he faced, and how we assisted him.
We set you on the pathway, but we also walk it with you. Whether it takes weeks or months, we’re here for as long as you want to work with us.
No judgment, no rush—just real people ready to help you move forward.
From the moment you arrive, you’ll be welcomed with understanding. Our team has extensive experience helping people with both single-issue and complex difficulties.
You’re not alone — we’re here to help.
Four years as a charity, but the staff and trustees have decades of experience in education (including special needs), pastoral care, safeguarding, finance and working with low income households.
Over the years, we’ve supported hundreds of individuals and families through financial struggles, housing difficulties, and life’s unexpected challenges—helping them find stability and hope. Improving things for an individual, improves things for a household.
From forms to phone calls, let’s take the first steps together — so you’re never facing it alone.
Our support is completely free. No fees, no catch — just help when you need it most.
Get support todayThese are the questions from our service-users.
If you have a question that you couldn’t find an answer to, feel free to write to us.
Leave a questionSend email connect@thecompass.uk 07368 324042 (call, text or WhatsApp), Tuesday, Wednesday & Thursday.
Yes, but we do ask for your explicit permission to share information when it is appropriate to do so.
We have two outreach workers and you will be assigned one of them. Only in exceptional circumstances will you meet with someone else, and you will be advised beforehand.
Although the phone is regularly checked, we do not respond to messages outside of our opening hours. We are not an emergency service.
We offer one hour appointments, unless we know that a particular phone call (for example) will require additional time, in which case we will give you a double appointment.
In the beginning it is often necessary to meet with our service users weekly, to update on items you have worked on, and anything we have committed to do. As time goes on, appointments may become less frequent until we reach the point where you no longer need us.
YES!
Contact us, and our team will find the best solutions for your situation.
You’re welcome to reach out through the form below or contact us directly by email: connect@thecompass.uk
Start your journey – book an appointment. Kindly take our working hours into account.
Tuesday to Thursday — 9:00 to 17:00